Frequently Asked Questions
If you have any further inquiries or concerns, we encourage you to reach out to us directly for assistance. Drop us a message using the form here.
Accounts
I Forgot My Password, How Can I Reset It?
If you're experiencing difficulty signing into your account, simply click on the "Forgot Password" option in the sign-in section. We'll promptly send you a link via email that will allow you to reset your password securely.
How Can I Sign Up For Newsletter?
Signing up for our newsletter is easy! Just follow this link to subscribe and stay updated with the latest news, offers, and updates.
How Do I Unsubscribe From Newsletters?
If you wish to unsubscribe from our newsletters at any time, simply click on the unsubscribe link located at the bottom of any newsletter email you receive.
How Can I Edit My Address On My Account ?
While placing orders through your account, we automatically save your previously used addresses for easy reordering. Simply access your customer account, navigate to the addresses section, and make any necessary edits or updates as needed.
If you need to update the shipping address for an order that has not been fulfilled yet, please contact us at customercare@nu7house.com for assistance.
Products
What Are The Ingredients Used in Your Products?
We are dedicated to using only the finest, high-quality ingredients in our products. Detailed information about the ingredients used in each product can be found on the respective product page or on the packaging label.
Do Your Products Contain Any Allergens?
We understand the importance of allergen information. For your convenience, you can find detailed allergen information for each product on the product page description or on the packaging label. Your safety and satisfaction are our top priorities.
What Is The Shelf Life Of My Products?
To determine the exact expiration date, simply refer to the "Best By” or ‘EXP” date printed on the packaging of your purchased product.
How Do I Store Nu7 House™ Products?
For our kraft bagged products, it’s best to store them in a cool, dry place to maintain their freshness.
For our jar products, it is best to store them in a cool, dry place before opening. Once opened, refrigeration is advised to maintain their flavor and quality. These storage recommendations help ensure that you enjoy our products as intended.
What Does "Raw" Mean in Regards to Your Products?
"Raw" nuts refer to nuts that have not been roasted or cooked in any way, preserving their natural state and nutritional content. Similarly, our Raw Jams are crafted without cooking or heating the ingredients, preserving their natural enzymes, vitamins, and nutrients for wholesome goodness.
Do Your Products Include Shells?
With the exception of pistachios, our nuts are typically not in-shell. While our products do not contain whole shells, shell fragments and pieces may occasionally be present in bags. We advise caution when consuming our products to avoid any unexpected shells or shell fragments.
Customer Care
How Can I Qualify for Free Shipping?
For shipments within the contiguous United States, we offer free shipping on all orders totaling over $50. There's no need for promotion codes; the free shipping will be automatically applied to your qualifying order during checkout.
Orders under $50 may incur shipping charges, which will be detailed in the checkout process. If you prefer expedited shipping, you can often upgrade for a fee.
Do You Ship Internationally?
Yes, we do ship internationally! However, Free Shipping on orders over $50 is applicable only within the US.
Can I Return or Exchange Products If I'm Not Satisfied?
Your satisfaction is of utmost importance to us. If, for any reason, you are not completely satisfied with a Nu7 House™ product, please reach out to our dedicated team at customercare@nu7house.com. For detailed information, kindly visit our Refunds and Returns page.
How Can I Contact Your Customer Service Department for Questions or Concerns?
Have a question or concern? We're here to help! Visit our Contact page and use the convenient form to send us a message. Our customer service team will get back to you promptly, ensuring that your experience with Nu7 House™ is nothing short of excellent.